» Claims and services
+All about shopping

Return policy

1. Filling in the fields below will take you to the order detail, where you will start the complaint process with the "complain" button and you will be instructed on the next steps.


2. Fill in this form (attach to the claimed items)

Then send the items together with the warranty card within 14 days to the address: Hodinky 365 s.r.o., Sirotčí 605/10, 703 00 Ostrava, czech republic. Please, do not send the shipment by cash on delivery as it will not be accepted. The complaint will be settled no later than 30 days after return of the items. If the complaint is not settled within this period, the buyer has the same rights as if it were a material breach of contract. The complete list of the terms and conditions can be found here.

Your e-mail address stated in the order
See on invoice on the top left.
Enter only an email and we will send you a list of your orders.