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RETURN AND EXCHANGE OF GOODS FORM

Goods bought at our store (hodinky-365.com) may be returned or exchanged for other goods without giving reason for doing so. The only condition is that the goods cannot show any sign of use.

The return period may vary depending on the specific product or current offer and is always governed by the applicable consumer protection laws of the country where the purchase was made. Selected products may be eligible for an extended return period of up to 365 days, while the standard return period is at least 14 days from delivery. The exact return period applicable to your order is stated on the invoice or on the product detail page. If you no longer have the invoice, we will be happy to retrieve the information from our system.

If you also had to pay the postal fee, including cash-on-delivery fee, the amount paid for these fees will be returned along with the price you paid for the goods.

Exceptions:

Based on the § 1837 of the Czech Civil Code, the buyer may not withdraw from a contract:

 

  • for the supply of goods which were customised or personalised,
  • for the provision of services if they were performed with his prior express consent before the end of the time limit for withdrawal and the entrepreneur informed the consumer before concluding the contract that he shall thereby lose the right of withdrawal (for example, gift packaging, engraving, polishing, service and application of a protective glass, including the price of the applied protective glass).
  • You may begin the process of return of goods on-line, using the form under this text, or by printing and filling in this form for the return of goods, this form for the return of goods, which should be sent along with the guarantee certificate to this address within 14 days:

Hodinky 365, s.r.o.
Sirotčí 605/10
703 00 Ostrava-Vítkovice

Czech Republic

Your e-mail address stated in the order
See on invoice on the top left.
Enter only an email and we will send you a list of your orders.

In case of withdrawal from the contract, the money will be refunded to the buyer in the same way as the order was paid.

The money will be refunded according to the law within 14 days of the withdrawal and delivery of the returned goods. The cost of postage paid by the customer in connection with the delivery of the order to their chosen address/collection point will also be refunded to the customer. The costs of returning the goods back to the Seller shall be borne by the Customer.

If the consumer has paid for the goods in advance and the order cannot be fulfilled by the seller, the seller shall inform the buyer of this by telephone or e-mail as specified in the order. The funds will then be returned to the buyer's bank account within 7 days of the notification.

If the order contained multiple items, it is not necessary to return all items, but only the one with which the customer is not satisfied. At the same time, however, if the order contained a gift directly related to the returned item or to the value of the order, the customer must also return this gift.

Conditions for withdrawal

  • The goods must not be damaged and must not show signs of use. The buyer shall be liable to the seller for any diminution in the value of the goods resulting from handling the goods other than that necessary to acquaint him with the nature, characteristics and functionality of the goods. For example, in the case of a watch, the nature, characteristics and functionality of the watch may be verified by testing it on the hand. However, damage caused by wearing the watch, whether at home or in everyday life (scratches) already reduces the value of the watch and the seller is entitled under Act 89/2012 Coll. of the Civil Code to reduce the value of the amount returned to the customer for such goods.
  • The goods for which you wish to exercise the right of withdrawal may not be sent COD. The seller reserves the right not to accept cash on delivery.